Privacy Policy

Legal Name: Rionto Innovations LLP
Registered Address: Flat 301, Plot 480, Road No. 10, Kakatiya Hills, Guttala Begumpet, Madhapur, Hyderabad, 500081, India
Website URL: www.rionto.in

At Rionto Innovations LLP ("Rionto", "we", "our", or "us"), we value and respect the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (www.rionto.in), products, and services. By accessing our site or using our services, you agree to the terms and conditions outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

a. Information You Provide Directly

  • Account Information: When you create an account on our website, we collect your name, email address, phone number, and password.
  • Order Information: When placing an order, we collect your billing and shipping addresses, order history, and payment details (processed through Razorpay; we do not store payment card details).
  • Customer Support: Any communication or correspondence you send to us via email, phone, or contact forms.
  • Promotional Subscriptions: When you sign up for newsletters or promotional emails.

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages visited, time spent on pages, referring URLs, date/time stamps, and clickstream data.
  • Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and gather analytics.

c. Information from Third Parties

  • Analytics Tools: We use Google Analytics and Facebook Pixel to collect anonymized usage statistics.
  • Marketing Partners: Data received from marketing and advertising partners to optimize promotional efforts.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders, send confirmations, invoices, and shipping updates
  • Create, manage, and secure your account
  • Provide customer service and respond to queries or feedback
  • Send promotional emails, offers, updates, and newsletters (with an opt-out option)
  • Analyze website usage to improve performance, functionality, and content
  • Comply with legal obligations and prevent fraud or abuse
  • Enable retargeting advertisements via social media and ad platforms

3. Legal Basis for Processing (Applicable under GDPR for EU Visitors)

Although we operate in India and ship only within India, for users accessing the website from the EU or other regions with similar regulations, our legal bases for processing include:

  • Consent (e.g., subscribing to newsletters)
  • Contractual necessity (e.g., processing an order)
  • Legal obligation (e.g., tax records)
  • Legitimate interest (e.g., marketing and analytics)

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information only with the following trusted third parties:

  • Payment Gateway: Razorpay, to process transactions securely
  • Logistics Partners: For shipping and delivery of your products
  • Analytics Providers: Google Analytics and Facebook Pixel to monitor website performance
  • Email Service Providers: To send newsletters and promotional campaigns
  • IT and Security Providers: To maintain and secure our website infrastructure

All third parties are contractually obligated to maintain data confidentiality and use it only for the services we specify.

5. Cookies and Tracking Technologies

We use cookies to:

  • Store session information
  • Remember user preferences
  • Analyze site traffic and user behavior
  • Enable remarketing and retargeting campaigns

Users can manage cookie preferences via their browser settings. Disabling cookies may limit website functionality.

6. Email Marketing and Opt-Out Policy

You may receive emails from us about new products, offers, or other updates if you have subscribed. You can opt-out anytime by:

  • Clicking the “unsubscribe” link at the bottom of our emails
  • Contacting us directly at support@rionto.in

We respect your preferences and will promptly honor your opt-out request.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Complete your transactions
  • Provide you with ongoing services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

If you close your account or request deletion, we will delete your data except where retention is required by law.

8. Data Security

We use industry-standard measures to protect your data:

  • SSL encryption across the website
  • Secure payment gateways
  • Controlled access to sensitive data
  • Routine data audits and security updates

However, no online platform is completely secure. Please take reasonable precautions when sharing information online.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal data of children. If we become aware of such data, we will delete it immediately.

10. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access and review your data
  • Correct inaccuracies in your personal data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent (for marketing or data sharing)

To exercise these rights, email us at support@rionto.in.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any information.

12. International Visitors

While Rionto currently ships only within India, international visitors accessing the website agree to the processing of their information in accordance with Indian laws and this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed.

14. Contact Us

If you have any questions or concerns regarding this policy or your personal data, please contact us:

Email: support@rionto.in
Phone: +91 95422 95514
Mailing Address: Rionto Innovations LLP, Flat 301, Plot 480, Road No. 10, Kakatiya Hills, Guttala Begumpet, Madhapur, Hyderabad, 500081, India
Website: www.rionto.in

By continuing to use our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.